A CX role is unlike any other role in the company. Customer Experience involves almost everything a company does. In that sense, it is...

This is my response to Jeremy Watkin's #CXQOTD for today. Let me start with a question. Why do we survey customers? To understand what...

This is a response to Jeremy Watkin's #CXQOTD for today. His question: if you could have one CX superpower, what would it be? The one CX...

The advent of the Internet and the widespread availability of consumption infrastructure have made it possible to create a variety of...

It's 2019. I don't have to explain to you about the importance of keeping your employees happy. So I'll just say this: Of all the factors...

Picture your typical international air travel experience. You get to the airport, drop your bags off, head past immigration, go through...