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Just a regular guy writing about Customer Experience irregularly.
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CX Guy
4 min read
What's on my CX dashboard
One of the earliest recommendations I make on any company's path to higher focus on CX is this: measure the various dimensions of CX...
4 min read
Employee Experience: What does the modern paycheck consist of?
It's 2019. I don't have to explain to you about the importance of keeping your employees happy. So I'll just say this: Of all the factors...
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