Resources to learn more about CX

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

What is Customer Experience?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

What is Customer Experience?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

What is Customer Experience?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

What makes a great customer experience?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

What is Customer Experience?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

How is it different from customer service?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

What is Customer Experience?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

How are employee experience & customer experience connected?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

What is Customer Experience?

Customer Experience as a function has evolved greatly in the last decade and is the next competitive advantage that brands are pursuing as a strategic priority. It touches everything your company does, and is impacted by every single person in the company. This page serves as a proud-sourced resource that points to various amazing pieces of content from me and other CX professionals. It is intended as a starting point for you to begin understanding customer experience and decide how to think about it in the context of your company and domain.

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